Job Description
Welcome to Grand Horizon Hospitality, where we define excellence in guest service. We are currently seeking a dynamic Front Desk Agent to join our award-winning team. Whether you are starting your career or looking for a fresh start, we provide comprehensive training and a supportive environment. Join us in creating unforgettable experiences for our guests in the heart of Texas.
Why Join Us?
- Competitive pay ranging from $18.00 - $25.00 per hour.
- Full benefits package including medical, dental, and vision.
- Employee discounts on hotel stays and dining.
- Clear career advancement opportunities within our national network.
- A modern, professional, and fun work culture.
Key Responsibilities:
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests with patience and professionalism.
- Manage the front desk operations, including phone systems, mail, and messages.
- Assist in maintaining the cleanliness and organization of the lobby and common areas.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- No prior experience is required; we train you!
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Able to work flexible shifts, including weekends and holidays.
- High school diploma or GED equivalent.
- A friendly, customer-focused attitude.