Job Description
Are you a people-person looking for an exciting career in hospitality? The Grand Luxe Hotel & Suites is currently seeking a dynamic Front Desk Agent to join our award-winning team in Dallas, Texas. We are proud to offer a supportive environment where your growth matters, and no prior experience is necessary—we provide comprehensive training to set you up for success.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We are looking for individuals who are reliable, friendly, and eager to learn. If you have a passion for service and want to start your professional journey with a top-tier employer, we want to meet you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Full health, dental, and vision insurance.
- Free meals and employee discounts on hotel stays.
- Clear career advancement pathways into management.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional, and welcoming demeanor.
- Manage the front desk operations efficiently, including check-ins, check-outs, and processing reservations.
- Answer incoming phone calls and emails, routing inquiries to the appropriate department promptly.
- Handle all guest requests, including providing local directions, recommendations, and concierge services.
- Process payments accurately and maintain proper cash handling procedures.
- Monitor the lobby and reception area to ensure a clean and organized environment.
- Assist in resolving guest complaints or issues with a solution-oriented approach.
Qualifications
- High school diploma or GED equivalent is required.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and grooming standards.
- Basic computer literacy and proficiency with Microsoft Office suite.
- Able to work flexible schedules, including weekends, nights, and holidays.
- Strong problem-solving abilities and attention to detail.
- No prior experience is required; we are looking for candidates eager to learn.