Job Description
Join Our Dynamic Team at The Grandview Hotel
Are you a people person looking to kickstart your career in the hospitality industry? The Grandview Hotel & Resort is seeking a reliable and friendly Front Desk Agent to join our Denver team. We offer a supportive environment where no prior experience is necessary—just bring your great attitude and willingness to learn!
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and professional welcome. We value shift work flexibility and are looking for individuals ready to work various schedules, including evenings and weekends.
Responsibilities
- Greet guests warmly upon arrival and manage the check-in and check-out process efficiently.
- Answer incoming calls and emails promptly, directing inquiries to the appropriate department.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and handle cash transactions with integrity.
- Assist guests with local recommendations, directions, and special requests.
- Monitor security cameras and access control systems to ensure guest safety.
Qualifications
- High school diploma or GED is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Ability to work various shifts, including nights, weekends, and holidays.
- Strong attention to detail and problem-solving abilities.
- Proficiency with computers and standard hospitality software (training provided).
- A positive, professional attitude with a customer-first mindset.