Job Description
Are you a people person looking for an exciting career in hospitality? The Grand Denver Hotel is currently seeking a friendly and professional Front Desk Agent to join our dedicated team. We are proud to offer positions for individuals with no prior experience required.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest has a memorable stay. We provide comprehensive on-the-job training and mentorship to help you succeed. If you are looking to start your career in the hotel industry in Denver, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00)
- Health, Dental, and Vision Insurance
- Employee Discounts on Dining and Spa
- Flexible Scheduling
- Clear pathways for career advancement
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the hotel property management system.
- Answer incoming phone calls and emails promptly and professionally.
- Handle guest inquiries, complaints, and requests with patience and a solution-oriented mindset.
- Assist with luggage handling and valet services as needed.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- No prior experience is required; we value attitude and enthusiasm over specific skills.
- Strong communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Proficiency in Microsoft Office and basic computer operations.
- Must be legally authorized to work in the United States.
- A high school diploma or equivalent is preferred but not mandatory.
- Must pass a background check.