Job Description
Are you looking to kickstart your career in a dynamic environment?
Join the Chicago Metro Hospitality Group as a Front Desk Agent. We are currently seeking enthusiastic individuals who are ready to learn and grow within the hospitality industry. This is a fantastic opportunity for entry-level candidates to gain valuable experience without prior requirements.
We pride ourselves on providing top-tier service and creating a welcoming atmosphere for our guests. If you have a positive attitude and a strong work ethic, we want to hear from you.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Reception Duties: Manage incoming calls, emails, and inquiries with professionalism and efficiency.
- Administrative Support: Handle mail, package deliveries, and maintain the lobby area to ensure it is tidy and welcoming.
- Information Desk: Provide accurate information regarding local attractions, hotel amenities, and directions to guests.
- Problem Solving: Address guest concerns and resolve issues on the spot to ensure total satisfaction.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure property standards are met.
Qualifications
- No Experience Necessary: We offer comprehensive on-the-job training; prior hospitality experience is a plus but not required.
- Education: High school diploma or GED is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic proficiency with computers and the ability to learn property management software quickly.
- Availability: Must be available to work full-time hours, including weekends and holidays.
- Appearance: Professional appearance and a friendly, approachable demeanor.