Job Description
Join the Heart of New Orleans
We are looking for a warm, energetic, and professional Front Desk Agent to join our award-winning team at The Royal Orleans. If you are an individual eager to start a career in the hospitality industry with no experience required, this is the perfect opportunity for you. We offer comprehensive training and a supportive environment where your potential is our priority.
Why Choose Us?
- Competitive hourly pay with performance bonuses.
- Free employee accommodation and meals.
- Opportunity for rapid career advancement within a luxury brand.
- A vibrant, inclusive work culture in the heart of the French Quarter.
We are committed to providing exceptional guest experiences and are seeking someone who shares our passion for service excellence.
Responsibilities
- Greet and Welcome: Provide a warm, professional, and welcoming first impression to every guest arriving at the hotel.
- Front Desk Operations: Efficiently manage check-ins, check-outs, and reservations using our property management system.
- Communication: Handle incoming calls and emails with poise, directing inquiries to the appropriate departments or taking accurate messages.
- Guest Assistance: Provide local recommendations, answer questions regarding hotel amenities, and resolve guest concerns promptly and professionally.
- Keyperson Duties: Manage the safe, process payments, and maintain accurate daily logs and reports.
- Visual Standards: Maintain a clean, organized, and welcoming lobby area at all times.
Qualifications
- No Experience Necessary: We train all candidates! A positive attitude and willingness to learn are the only requirements.
- Professional Appearance: Must maintain a neat, professional appearance and adhere to the uniform code.
- Communication Skills: Excellent verbal and written English communication skills.
- Customer Focus: A genuine desire to help others and provide top-tier customer service.
- Computer Literacy: Basic proficiency with computers and the ability to learn new software quickly.
- Availability: Must be available to work flexible hours, including weekends, holidays, and evenings.