Job Description
We are seeking a friendly, professional, and welcoming Front Desk Agent to join our award-winning team at Oakland City Center Hotel & Suites. If you are looking to start your career in hospitality and are eager to learn, we want to hear from you! We offer comprehensive on-the-job training for candidates with no prior experience.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. You will manage front desk operations, handle reservations, and ensure our guests feel valued and comfortable from the moment they arrive.
Why Join Us?
- No Experience Necessary: We provide full training and mentorship.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Health Benefits: Medical, dental, and vision insurance available.
- Growth Opportunities: Clear pathways to management roles within the company.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests, checking them in efficiently and accurately.
- Guest Relations: Handle guest inquiries, requests, and complaints with a focus on exceeding expectations and maintaining a positive atmosphere.
- Front Desk Operations: Manage check-in and check-out procedures, including verifying identification, processing payments, and handling cash or credit transactions.
- Reservations Management: Assist with making reservations, updating guest profiles, and communicating with housekeeping and maintenance staff.
- Communication: Answer incoming phone calls and emails professionally, acting as the voice of the hotel.
- Security & Safety: Monitor the lobby area to ensure the safety and security of guests and property.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior front desk experience required. However, a background in customer service or retail is a plus.
- Skills: Strong interpersonal and communication skills. Proficiency with computers and property management software (training provided).
- Attitude: A positive attitude, a professional appearance, and a genuine desire to help others.
- Availability: Must be available to work a full-time schedule, including weekends and holidays.