Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand City Hotels in Chicago! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy the stability of weekly pay while building your career in the heart of downtown Chicago. Our comprehensive training program ensures you'll master check-in/out procedures, reservation systems, and guest service excellence. Plus, enjoy competitive pay, health benefits, and career growth opportunities within our expanding hotel chain.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modifications accurately
- Process payments and maintain financial transaction records
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (training provided)
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Flexibility to work weekends and holidays