Job Description
Join our award-winning team at Seaside Luxury Hotels, where coastal elegance meets exceptional service. We're seeking a passionate Part-Time Guest Services Agent to create unforgettable experiences for our discerning guests. Located on the vibrant waterfront of Long Beach, our hotel offers stunning ocean views and a dynamic work environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our renowned hospitality brand. If you thrive in fast-paced settings and take pride in delivering premium service, apply today to become part of our coastal legacy!
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and guest assistance
- Manage reservations and optimize room assignments for maximum occupancy
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure flawless operations
- Uphold brand standards through personalized guest interactions
- Assist with special events and VIP guest arrangements
Qualifications
- Minimum 1 year experience in luxury hospitality or customer service
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license (for occasional errands)
- Basic knowledge of Long Beach attractions and transportation
- Fluency in English; bilingual Spanish preferred