Job Description
Join our award-winning team at Grand Bay Hotel Oakland! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. No prior hotel experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, benefits, and a vibrant work environment in one of California's most dynamic cities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and local expertise
- Manage reservations and room assignments
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns promptly and positively
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Ability to stand for extended periods
- Flexible schedule availability (weekends/holidays required)
- No experience necessary – training provided!