Job Description
Are you looking for a rewarding career in the hospitality industry? Grand Hyatt Houston is currently seeking enthusiastic individuals to join our dynamic Front Desk team. We offer no experience necessary positions for those ready to learn and grow in a fast-paced environment.
As a Front Desk Agent, you will be the first point of contact for our guests. We pride ourselves on providing exceptional service and creating memorable experiences for travelers visiting Texas. If you have a positive attitude and a passion for helping others, we want to meet you!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Check guests in and out efficiently using the property management system.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Process payments accurately and manage cash transactions.
- Answer telephone calls and relay messages to appropriate departments.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with luggage handling and valet services when needed.
Qualifications
- High school diploma or equivalent (GED) required.
- No prior hospitality experience is required; training provided.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer literacy and math skills for cash handling.
- A friendly, approachable, and customer-focused attitude.