Job Description
Are you looking for an exciting opportunity to start your career in the hospitality industry? Grand Horizon Hotels is currently hiring Front Desk Agents for immediate start positions in our luxury properties across New York City.
We believe in cultivating talent from within. If you have a passion for customer service and a desire to grow, this is the perfect place for you. Our comprehensive training program ensures you will be confident and ready to welcome guests from around the world.
Join our dynamic team and enjoy a fast-paced, rewarding environment with competitive benefits and growth potential.
Responsibilities
- Greet and warmly welcome guests upon arrival, ensuring a smooth check-in process.
- Handle guest inquiries, complaints, and requests with a focus on exceeding expectations.
- Operate the property management system (PMS) to manage reservations and guest records accurately.
- Answer incoming phone calls and direct messages to the appropriate departments.
- Assist with concierge services, including recommendations for local dining and attractions.
- Maintain a clean, organized, and welcoming front desk area at all times.
Qualifications
- No prior experience required; we provide on-the-job training for all candidates.
- Strong interpersonal and communication skills with a friendly demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Basic computer literacy and ability to learn new software quickly.
- High school diploma or equivalent is preferred but not mandatory.
- A positive attitude and a genuine passion for hospitality.