Job Description
Are you looking to launch a rewarding career in the hospitality industry? Apex Hospitality Group is currently seeking a charismatic and organized Front Desk Agent to join our dynamic team in Jacksonville, FL. We value personality and potential just as much as experience.
We provide comprehensive training for all new hires, ensuring you have the tools you need to succeed. Join us in creating unforgettable guest experiences in a vibrant city known for its Southern charm and coastal beauty.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Employee discount on hotel stays and dining.
- A supportive and fun work environment.
- Career advancement opportunities within our growing portfolio.
Responsibilities
- Guest Relations: Greet all guests warmly and professionally upon arrival, ensuring a positive first impression and seamless check-in experience.
- Operations Management: Handle check-outs efficiently, manage billing and payments, and ensure all guest rooms and public areas meet our high standards of cleanliness.
- Communication: Answer incoming calls, respond to emails and chat messages, and provide accurate information regarding hotel amenities and local attractions.
- Problem Solving: Address guest inquiries and resolve any issues or complaints promptly and courteously to maintain high levels of guest satisfaction.
- Administrative Support: Maintain accurate guest records in the Property Management System (PMS) and assist with lobby maintenance and organization.
- Team Collaboration: Work closely with housekeeping, maintenance, and restaurant staff to ensure a cohesive and efficient operation.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required; we are willing to train the right candidates with a strong work ethic.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Technical Skills: Basic computer proficiency and ability to learn new software quickly.
- Availability: Must be flexible to work varying shifts, including weekends, holidays, and evenings.
- Professionalism: A polished appearance and the ability to remain calm under pressure.
- Location: Must be able to work on-site in Jacksonville, FL.