Job Description
Elevate the guest experience at The Grand Hotel NYC, where luxury meets hospitality in the heart of Manhattan. We are seeking a dynamic and detail-oriented Front Office Manager to oversee our front-of-house operations and lead a world-class team. If you have a passion for hospitality and a knack for creating memorable guest journeys, we want to hear from you.
Responsibilities
- Oversee the daily operations of the front desk, concierge, and reception areas to ensure seamless service.
- Train, coach, and motivate front-of-house staff to maintain high standards of performance and service excellence.
- Manage guest relations, handling complaints and special requests with empathy, efficiency, and professionalism.
- Collaborate with the Revenue Management team to optimize occupancy rates and maximize revenue.
- Ensure strict adherence to health, safety, and security protocols at all times.
- Coordinate with housekeeping and other departments to ensure timely room preparation and amenities delivery.
Qualifications
- Proven experience as a Front Office Manager or similar leadership role in a luxury 4-5 star hotel setting.
- Strong knowledge of hotel management software (e.g., Opera PMS, Micros).
- Excellent verbal and written communication skills in English.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Associate degree in Hospitality Management or relevant certification preferred.
- Exceptional leadership, conflict resolution, and problem-solving abilities.