Job Description
Welcome to Pacific Coast Hospitality, where we pride ourselves on providing exceptional guest experiences in the heart of Long Beach. We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team. This is an excellent opportunity for individuals looking to start their career in the hospitality industry with no prior experience necessary.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. If you have a positive attitude, a willingness to learn, and a passion for service, we want to meet you!
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Communication: Answer incoming calls and emails promptly and professionally, addressing guest inquiries and requests.
- Operations: Assist with managing hotel reservations, room assignments, and key card distribution.
- Problem Solving: Handle guest complaints or issues with grace and efficiency, escalating when necessary.
- Lobby Management: Maintain the cleanliness and organization of the reception area and lobby.
- Administrative Support: Perform basic data entry and manage the daily logbook.
- Teamwork: Collaborate with housekeeping, maintenance, and restaurant staff to ensure guest satisfaction.
Qualifications
- Experience: No prior hospitality experience required; on-the-job training provided.
- Communication: Excellent verbal and written communication skills in English.
- Appearance: Professional appearance and grooming standards.
- Attitude: Friendly, outgoing, and eager to learn new skills.
- Computer Skills: Basic computer literacy and familiarity with POS systems is a plus but not mandatory.
- Availability: Flexibility to work evenings, weekends, and holidays as needed.
- Education: High school diploma or equivalent required.