Job Description
Are you a friendly and organized individual looking to kickstart your career in the hospitality industry? Memphis Hospitality Solutions is currently seeking a dynamic Front Desk Agent to join our team in the heart of Memphis, Tennessee.
We are looking for individuals who are eager to learn and grow. While prior experience is a plus, we are happy to train the right candidate who possesses a great attitude and a strong work ethic. If you are ready to join a supportive team and provide exceptional service to our guests, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($15 - $18/hr)
- Full-time schedule with stability
- Opportunity for growth and advancement
- Great team culture
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Check guests in and out efficiently, verifying payment and collecting necessary information.
- Answer and direct incoming phone calls and emails promptly.
- Manage the front desk area to ensure a clean, organized, and welcoming environment.
- Handle guest inquiries, requests, and complaints with patience and a focus on customer satisfaction.
- Assist with administrative tasks such as filing, data entry, and maintaining guest records.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Basic computer literacy (typing and navigating standard software).
- Ability to stand for extended periods and lift moderate weights.
- A positive attitude and willingness to learn new skills.
- Reliable and punctual work history.