Job Description
At The Grand Hotel Memphis, we believe that every guest interaction is an opportunity to create a lasting memory. We are currently seeking a friendly and organized Front Desk Agent to join our dynamic hospitality team. This is a fantastic opportunity for entry-level candidates—no prior hospitality experience is required! We provide comprehensive training to help you master the art of hospitality and thrive in your new role. If you have a positive attitude, a passion for helping others, and a strong work ethic, we want to meet you.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional, and memorable demeanor.
- Handle all front desk operations, including efficient check-ins, check-outs, and managing room keys.
- Answer incoming calls with a friendly voice and route them appropriately while maintaining professional phone etiquette.
- Assist guests with inquiries regarding local attractions, directions, and hotel amenities.
- Process payments and handle minor guest complaints or special requests efficiently and courteously.
- Maintain a clean, organized, and welcoming front desk area and lobby environment.
Qualifications
- High school diploma or GED is preferred.
- Previous customer service experience is a plus, but not required.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Strong attention to detail and organizational skills.
- Proficiency in basic computer applications (Microsoft Office Suite).