Job Description
Are you a people person looking to kickstart your career in the vibrant hospitality industry? Grand Beach Resort & Spa is seeking a dedicated and welcoming Front Desk Agent to join our award-winning team in the heart of beautiful Miami, FL.
As the face of our property, you will create a lasting first impression for our guests. We provide comprehensive training for candidates with no prior experience, ensuring you have all the support you need to thrive in a fast-paced, luxury environment.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Discounted rates for hotel stays for employees and family.
- Health, dental, and vision insurance options.
- Opportunity for career advancement within the hospitality sector.
- Reliable, full-time schedule.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-ins and check-outs efficiently.
- Manage incoming phone calls and emails with a professional and friendly demeanor.
- Handle guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Assist in maintaining the cleanliness and organization of the reception area and lobby.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to address guest needs.
- Assist in upselling hotel amenities and services to maximize revenue.
Qualifications
- High school diploma or GED required.
- Must be at least 18 years of age.
- Excellent communication and interpersonal skills.
- Basic computer proficiency and familiarity with Property Management Systems (PMS) is a plus but not mandatory.
- Ability to work flexible shifts, including weekends and holidays.
- A positive attitude and a genuine desire to help others.