Job Description
Are you looking to kickstart your career in the hospitality industry? Metro Hospitality Solutions is seeking dynamic and energetic individuals to join our team as Front Desk Agents. We pride ourselves on providing exceptional guest experiences and offer comprehensive on-the-job training for candidates with no prior experience. If you have a friendly attitude and a willingness to learn, we want to hear from you!
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. We are looking for team members who are reliable, detail-oriented, and passionate about service excellence.
Responsibilities
- Warmly greet and welcome guests upon arrival with a positive and professional demeanor.
- Handle front desk operations efficiently, including check-ins, check-outs, and key management.
- Answer and redirect incoming phone calls and emails promptly, providing accurate information.
- Manage guest inquiries, requests, and resolve any issues or complaints with a customer-first approach.
- Assist with administrative tasks such as filing, data entry, and maintaining a clean reception area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- No prior experience required. We provide full training for the right candidates.
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and ability to remain calm under pressure.
- Basic computer literacy and proficiency in typing.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- High school diploma or equivalent.