Job Description
Are you looking for a rewarding career in hospitality without the need for prior experience? Grand Horizon Hotel & Suites is seeking dedicated, energetic individuals to join our team as Front Desk Agents. We pride ourselves on providing exceptional guest experiences and offer comprehensive training for all new hires.
We are currently hiring for various shift work opportunities, including day, evening, and overnight shifts. If you have a friendly personality and a passion for helping others, we want to hear from you!
Why Join Us?
- No Experience Necessary: We provide on-the-job training and mentorship.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Flexible Scheduling: Shift work options available to fit your lifestyle.
- Growth Opportunities: Clear pathways for advancement within the hospitality industry.
- Modern Work Environment: Join a dynamic team in a newly renovated facility.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently using our Property Management System (PMS).
- Answer and direct incoming phone calls and emails in a professional and timely manner.
- Handle guest inquiries, complaints, and requests to ensure high levels of customer satisfaction.
- Assist with baggage handling and valet services as needed.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- A positive attitude and a genuine desire to provide excellent customer service.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Basic computer literacy (typing and navigating windows applications).
- Reliability and punctuality are mandatory.
- Ability to stand for extended periods and lift moderate weight (up to 25 lbs).
- Must be at least 18 years of age.