Job Description
Are you a natural conversationalist with a warm smile? The Grand Minneapolis Hotel is seeking a dedicated Front Desk Agent to join our vibrant team. We are currently hiring for positions that do not require prior experience—just your enthusiasm and willingness to learn.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. Whether you are checking guests in, answering inquiries, or managing reservations, you will be the face of our brand. We offer comprehensive training to help you thrive in this exciting hospitality role.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Health, dental, and vision insurance.
- Generous employee discount on hotel stays.
- Flexible scheduling and career growth opportunities.
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival and ensure a smooth check-in and check-out process.
- Communication: Answer and direct incoming phone calls and emails promptly and professionally.
- Transactions: Process payments, handle cash transactions, and manage credit card details securely.
- Guest Assistance: Assist guests with local recommendations, directions, and information about hotel amenities.
- Problem Solving: Handle guest inquiries and complaints with patience, empathy, and a solution-oriented mindset.
- Admin Duties: Perform light administrative duties, such as filing, data entry, and maintaining guest records.
- Visual Standards: Ensure the front desk area is clean, organized, and visually appealing at all times.
Qualifications
- No Experience Required: We provide on-the-job training for the right candidate.
- Communication: Excellent verbal and written communication skills.
- Computer Proficiency: Basic familiarity with computers and operating systems (training provided).
- Schedule Flexibility: Ability to work flexible shifts, including evenings, weekends, and holidays.
- Attitude: A positive attitude and a genuine passion for customer service and hospitality.
- Physical Requirements: Ability to stand for extended periods and lift moderate objects.
- Education: High school diploma or equivalent is preferred but not mandatory.