Job Description
Are you a people person with a passion for hospitality? Join The Joseph Hotel Nashville, a premier boutique hotel located in the heart of Music City, as our new Front Desk Agent. We are actively seeking enthusiastic individuals who are eager to start a career in the hospitality industry, even without prior experience. If you are looking for a dynamic role where you can grow professionally and make a lasting impression on guests, we want to hear from you!
At The Joseph Hotel, we pride ourselves on providing exceptional guest experiences. Our team is the face of our brand, and we are looking for friendly, reliable, and detail-oriented individuals to join our family. Whether you are a student looking for flexible hours or someone looking to pivot into a new career, we offer a supportive environment and comprehensive training.
Responsibilities
- Guest Relations: Greet and welcome guests upon arrival, check them in efficiently, and ensure a smooth check-out process.
- Front Desk Operations: Manage the front desk, answer incoming calls, respond to emails, and handle guest inquiries professionally.
- Reservations: Assist with room bookings and manage the reservation system to maximize occupancy.
- Lobby Maintenance: Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Problem Solving: Address guest complaints or issues promptly and escalate them to management when necessary.
- Team Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Qualifications
- Experience: No prior experience required; we value attitude and willingness to learn over past history.
- Age Requirement: Must be at least 18 years old.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Skills: Basic computer literacy and the ability to learn hotel property management systems quickly.
- Physical Requirements: Ability to stand for extended periods and lift light objects (up to 25 lbs).
- Availability: Flexibility to work varying shifts, including weekends, holidays, and evenings.