Job Description
Welcome to Harbor View Hotel, a beacon of hospitality in the heart of New Orleans. We are currently seeking a dynamic Front Desk Agent to join our award-winning team. If you have a warm personality and a passion for guest service but lack professional experience, we want to hear from you. We provide comprehensive on-the-job training to help you thrive in this exciting role.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on our vibrant culture and exceptional service standards. This is a fantastic opportunity to start your career in the hospitality industry in one of the world's most beloved cities.
Responsibilities
- Guest Check-In and Check-Out: Process reservations, manage payments, and ensure a smooth arrival and departure experience for all guests.
- Front Desk Operations: Answer multi-line telephones, respond to guest inquiries via email and chat, and manage the switchboard efficiently.
- Lobby Management: Maintain a welcoming and organized lobby environment, ensuring all public areas are clean and inviting.
- Problem Resolution: Address guest concerns and complaints promptly and professionally to ensure high satisfaction levels.
- Administrative Tasks: Update guest profiles in the Property Management System (PMS) and manage key cards.
Qualifications
- No Experience Required: We are looking for enthusiastic candidates who are eager to learn the hospitality trade.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Focus: A friendly, approachable, and professional demeanor with a genuine desire to help others.
- Computer Literacy: Basic proficiency with computers and the ability to learn new software quickly.
- Availability: Flexibility to work various shifts, including weekends and holidays.