Job Description
Welcome to Summit Hospitality Group, where we define excellence in the heart of New York City. We are currently seeking dynamic and energetic individuals to join our team as Front Desk Agents. This is a fantastic opportunity for motivated candidates looking to launch a career in the hospitality industry with no prior experience necessary. We provide comprehensive on-the-job training to help you master the art of guest relations.
As the face of our brand, you will play a crucial role in creating memorable first impressions and ensuring our guests feel valued from the moment they arrive. Join a company that prioritizes professional growth, employee well-being, and a vibrant work culture.
Responsibilities
- Greet and Welcome Guests: Provide a warm and professional welcome to all visitors, handling check-ins and check-outs efficiently using our Property Management System.
- Guest Relations: Address guest inquiries, requests, and complaints with a proactive and solution-oriented approach to ensure 100% guest satisfaction.
- Communication: Manage incoming phone calls, emails, and messages, ensuring clear and accurate communication between departments.
- Administrative Support: Process payments accurately, maintain the front desk area, and manage the lobby presentation to ensure a pristine environment.
- Event Coordination: Assist in managing room blocks and coordinating with event staff to ensure seamless transitions for our guests.
- Team Collaboration: Work closely with housekeeping, maintenance, and restaurant staff to resolve issues and enhance the overall guest experience.
Qualifications
- Education: High school diploma or GED is required.
- Experience: No prior experience is required. We are looking for a teachable attitude and a passion for service.
- Communication Skills: Excellent verbal and written communication skills in English.
- Interpersonal Skills: Strong interpersonal skills with a friendly, approachable, and professional demeanor.
- Computer Proficiency: Basic computer literacy and familiarity with POS systems or property management software is a plus but not mandatory.
- Availability: Ability to work flexible hours, including weekends, nights, and holidays.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights (up to 25 lbs).