Job Description
Are you a friendly, organized individual looking to launch a rewarding career in the hospitality industry? Metropolitan Hospitality Solutions is currently seeking a dedicated Front Desk Agent to join our dynamic team in the heart of New York City. We are committed to providing exceptional guest experiences and offer comprehensive on-the-job training for candidates with no prior experience. If you possess a professional demeanor and a passion for service, we want to meet you.
As a key member of our team, you will be the first point of contact for our guests, setting the tone for their entire stay. We value reliability, enthusiasm, and a proactive attitude. Join us and take the first step toward a stable, full-time career in a world-class city.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive and professional first impression.
- Manage the check-in and check-out process efficiently using hotel property management systems (PMS).
- Answer incoming calls, route voicemails, and respond to emails promptly and courteously.
- Assist guests with local directions, restaurant recommendations, and general information.
- Monitor the front desk area and lobby to maintain a clean, organized, and welcoming environment.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to address guest requests and room issues.
Qualifications
- Must be at least 18 years of age.
- Strong communication skills with a friendly and approachable personality.
- Basic computer literacy and willingness to learn new software.
- Ability to stand for extended periods and lift moderate amounts of luggage (up to 25 lbs).
- Willingness to work flexible shifts, including weekends, nights, and holidays.
- A valid state-issued ID and proof of eligibility to work in the United States.