Job Description
Join our award-winning luxury hotel team as a Weekend Front Desk Agent in vibrant Houston! We're seeking a passionate hospitality professional to deliver exceptional guest experiences during peak weekend operations. Enjoy a competitive hourly rate, flexible scheduling, and opportunities for career growth in one of Texas' most dynamic cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservations, room assignments, and VIP guest requests with precision
- Resolve guest inquiries and service issues proactively with a solutions-oriented approach
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams for flawless operations
- Execute upselling strategies to enhance revenue and guest satisfaction
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Flexible weekend availability (Saturday/Sunday shifts)
- High school diploma or equivalent required
- Texas Food Handler certification preferred
- Basic knowledge of Houston attractions and transportation