Job Description
Join Our Dynamic Team as a Front Desk Agent in New York City!
We are currently seeking enthusiastic individuals to join our prestigious hotel as Front Desk Agents. We offer immediate hire opportunities for candidates with no prior experience, as long as you possess a welcoming attitude and a strong work ethic.
In this role, you will be the face of our brand, ensuring every guest feels valued and comfortable. We provide comprehensive training to help you succeed in a fast-paced hospitality environment.
Responsibilities
- Welcoming guests with a warm, professional demeanor and managing the check-in/check-out process.
- Answering incoming phone calls, responding to emails, and managing guest inquiries efficiently.
- Handling cash transactions, credit card processing, and balancing daily bank deposits.
- Maintaining the cleanliness and organization of the front desk and lobby area.
- Assisting guests with local directions, restaurant recommendations, and special requests.
- Updating guest profiles and reservation details in the property management system.
- Resolving guest complaints or issues with patience and a focus on guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Strong interpersonal and verbal communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- A friendly, approachable personality and a customer-first mindset.
- Willingness to learn and adapt to new hotel software quickly.
- Ability to stand for extended periods and lift moderate luggage (up to 25 lbs).