Job Description
Are you looking for a stable career in the Big Apple? Empire State Hospitality Group is currently hiring a friendly and organized Front Desk Agent. We are proud to offer weekly pay and do not require prior experience—we are looking for passion and a willingness to learn!
As the face of our establishment, you will ensure every guest feels welcomed and valued from the moment they arrive. This is a fantastic opportunity for individuals seeking a long-term career in the hospitality industry with room for growth.
What We Offer:
- Weekly Paycheck: Get paid every week for your hard work.
- No Experience Needed: We provide full training to get you up to speed.
- Competitive Compensation: Earn between $22.00 and $28.00 per hour based on experience.
- Professional Development: Access to internal training programs and career advancement.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.
- Greet visitors and guests with a warm, professional demeanor and assist with inquiries.
- Answer multi-line phone systems and direct calls to the appropriate department.
- Process payments and handle cash transactions with strict attention to accuracy.
- Manage the lobby area, ensuring it is clean, organized, and welcoming at all times.
- Resolve guest complaints or issues promptly and escalate complex matters to management.
- Assist with administrative tasks such as mail distribution and filing.
Qualifications
- High school diploma or GED is preferred.
- Strong communication skills with the ability to interact with diverse populations.
- Basic computer proficiency (typing, data entry, and email).
- Reliable transportation to and from work.
- Ability to work flexible shifts, including weekends and holidays.
- A positive attitude and a customer-first mindset.
- Physical ability to stand for extended periods and lift moderate weights (up to 20 lbs).