Job Description
Are you a people-person looking for a rewarding career in hospitality? Downtown Oklahoma City Hotel is currently seeking a dedicated Front Desk Agent to join our dynamic team. We are proud to offer a fantastic work environment with opportunities for growth, and we are no experience required for this exciting opportunity. We provide comprehensive training to get you up to speed.
As the face of our hotel, you will play a crucial role in creating memorable experiences for our guests. If you have a positive attitude and a strong work ethic, we want to meet you!
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival and assist with check-in and check-out procedures efficiently.
- Communication: Answer and direct incoming phone calls and emails with a professional and friendly tone.
- Operations: Manage the front desk software to process reservations, room changes, and guest requests accurately.
- Customer Service: Address guest inquiries regarding local attractions, dining, and transportation.
- Security & Safety: Monitor security cameras and maintain a secure environment for guests and staff.
- Shift Work: Adapt to varying shift schedules including early mornings, evenings, and weekends as needed.
Qualifications
- Education: High school diploma or GED is preferred.
- Experience: No prior experience necessary; we value attitude over experience.
- Skills: Basic computer proficiency and typing skills are required.
- Communication: Excellent verbal communication and interpersonal skills are a must.
- Professionalism: Must maintain a professional appearance and demeanor at all times.
- Availability: Ability to work flexible shifts, including nights and weekends.