Job Description
Are you looking for a rewarding career in the heart of New York City? Apex Hospitality Solutions is seeking a friendly, organized, and energetic Front Desk Agent to join our dynamic team. We offer a fantastic opportunity for individuals with no prior experience to kickstart their hospitality career. Enjoy the vibrant energy of NYC while building valuable professional skills in a supportive environment.
We pride ourselves on exceptional guest service and creating memorable experiences for everyone who walks through our doors. If you have a positive attitude and a willingness to learn, we want to hear from you!
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression and answering inquiries about our facilities and services.
- Operations Support: Manage the front desk operations, including answering phone calls, routing messages, and handling incoming and outgoing mail and packages.
- Check-In/Out: Assist guests with the check-in and check-out process, verifying identification and processing payments efficiently.
- Communication: Maintain clear and professional communication with guests, staff, and management to ensure smooth operations.
- Administrative Tasks: Update guest records, manage guest requests, and ensure the front desk area is tidy and organized at all times.
Qualifications
- Availability: Must be available to work flexible shifts, including weekends and holidays, to meet business demands.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Education: High school diploma or equivalent required.
- Technology: Basic computer literacy and comfort with using property management systems (training provided).
- Attitude: A genuine passion for customer service and a proactive attitude towards learning new tasks.