Job Description
Welcome to the Heart of Philadelphia!
We are seeking a dynamic and friendly Entry-Level Front Desk Agent to join our award-winning team at The Grand Philadelphia Hotel. If you are passionate about hospitality and looking for a stable, full-time career but lack formal experience, we want to meet you. We offer comprehensive on-the-job training and a supportive environment to help you grow professionally.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Full-Time Benefits: Health insurance, paid time off, and employee discounts.
- No Experience Needed: We train you from the ground up.
- Growth Opportunities: Clear paths to management and advanced roles within the hotel.
Be part of the premier hospitality scene in Pennsylvania and serve guests from around the world in our historic yet modern facility.
Responsibilities
- Guest Relations: Provide warm, professional greetings to arriving guests and manage check-in and check-out processes efficiently using our property management system.
- Communication: Answer a multi-line telephone system professionally and respond to guest inquiries regarding local attractions, dining, and hotel services.
- Problem Solving: Address guest complaints or issues promptly and professionally to ensure a 5-star experience.
- Administrative Tasks: Maintain accurate guest records, process payments, and prepare daily reports.
- Lobby Management: Ensure the front lobby and public areas are clean, organized, and welcoming at all times.
- Event Support: Assist with conference setups and serve as a point of contact for event attendees when necessary.
Qualifications
- Education: High school diploma or GED required.
- Attitude: A positive, outgoing personality and a strong desire to learn the hospitality industry.
- Availability: Must be available to work flexible shifts, including nights, weekends, and holidays.
- Computer Skills: Basic computer literacy is helpful; we will teach you the specific software.
- Communication: Excellent verbal and written English skills are essential.
- Reliability: Punctuality and a professional appearance are mandatory.