Job Description
Are you looking for a rewarding career in the hospitality industry? Grand Horizon Hotels is currently seeking a friendly and professional Front Desk Agent to join our team in Raleigh, NC.
No experience? No problem! We specialize in training enthusiastic individuals who are eager to learn and grow. As the face of our hotel, you will play a crucial role in ensuring our guests have a memorable stay.
Join us in creating exceptional guest experiences in the heart of North Carolina.
Responsibilities
- Warmly welcome and greet all guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently using our property management system.
- Answer incoming phone calls and emails with a professional and helpful demeanor.
- Handle guest inquiries regarding local attractions, dining, and hotel amenities.
- Resolve guest complaints and issues promptly to ensure high satisfaction levels.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in coordinating with housekeeping and maintenance staff as needed.
Qualifications
- High school diploma or GED is preferred, but not strictly required.
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving abilities and a customer-first attitude.
- Basic computer literacy and familiarity with hotel software is a plus.
- Reliable transportation is required.