Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Manager! We're seeking a dynamic hospitality professional to lead our guest experience team. At Grand Hospitality Group, we pride ourselves on delivering exceptional service in a vibrant urban setting. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned portfolio. If you're passionate about creating memorable guest moments and thrive in fast-paced environments, apply today to become part of our elite hospitality family.
Responsibilities
- Lead and mentor front desk team to deliver exceptional guest service
- Manage check-in/check-out processes and resolve guest inquiries
- Oversee reservation systems and optimize room allocation
- Collaborate with housekeeping and maintenance departments
- Implement operational procedures to enhance guest satisfaction
- Train staff on hospitality standards and emergency protocols
- Monitor revenue management metrics and suggest improvements
Qualifications
- 3+ years hotel front desk management experience required
- Proven leadership skills in luxury hospitality settings
- Expertise in property management systems (Opera, Delphi)
- Strong conflict resolution and multitasking abilities
- Valid Georgia hospitality certification preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Bachelor's degree in Hospitality Management preferred