Job Description
Join our award-winning luxury hospitality team at the Grandview Hotel, Portland's premier destination for discerning travelers. We're seeking passionate professionals to deliver exceptional guest experiences in our newly renovated downtown property. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in Pennsylvania's scenic Lehigh Valley.
As a key member of our 24/7 operations team, you'll contribute to our reputation for excellence through personalized service, attention to detail, and seamless coordination with departments. We provide comprehensive training, professional development, and a supportive environment where your hospitality expertise thrives.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with efficiency and accuracy
- Resolve guest inquiries and complaints promptly with professionalism
- Coordinate with maintenance, security, and F&B departments for seamless operations
- Execute daily room inspections and quality control standards
- Train and mentor new staff on service protocols
- Maintain strict compliance with safety and sanitation regulations
Qualifications
- Minimum 2 years hotel or luxury hospitality experience
- Proven track record in guest satisfaction metrics
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Pennsylvania Food Handler's/ServSafe certification preferred
- Proficient in PMS systems (Opera/Micros experience ideal)
- Exceptional communication and multitasking skills
- Ability to lift 25 lbs and stand for extended periods