Job Description
Are you a people person looking to start a rewarding career in the hospitality industry? Grand Seattle Hospitality Group is currently seeking enthusiastic and dedicated individuals to join our team as Front Desk Agents. We pride ourselves on providing world-class service, and we are looking for friendly faces to welcome our guests to the Emerald City.
Why Join Us?
- No Experience Necessary: We provide comprehensive on-the-job training for all new hires.
- Competitive Pay: Earn a competitive hourly wage with opportunities for performance bonuses.
- Growth Opportunities: We promote from within and offer clear career paths for ambitious team members.
- Modern Work Environment: Join a dynamic team in a beautiful, modern facility.
We are looking for a reliable team member who can represent our brand with professionalism and warmth. If you are ready to launch your career in hotel management, apply today!
Responsibilities
- Welcoming guests warmly upon arrival and ensuring a smooth check-in process using the Property Management System (PMS).
- Answering incoming phone calls and emails professionally, managing reservations, and providing local information.
- Handling cash, credit card, and other payment transactions with accuracy and adherence to security protocols.
- Resolving guest inquiries, complaints, and special requests promptly to ensure a 5-star guest experience.
- Assisting in the maintenance of the front desk area, lobby, and general hotel cleanliness standards.
- Collaborating with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to multitask effectively in a fast-paced environment.
- Basic computer literacy and proficiency with Microsoft Office applications.
- Flexibility to work various shifts, including weekends, nights, and holidays.
- A positive attitude and a genuine desire to help others.