Job Description
Join Our Team and Launch Your Career in Hospitality!
Apex Hospitality Solutions is currently seeking a friendly, professional, and reliable Front Desk Agent to join our dynamic team in the heart of Seattle, WA. We are proud to offer no experience required positions for motivated individuals looking to grow within the hospitality industry.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. Whether you are working the day shift or the night shift, you will play a vital role in ensuring our property runs smoothly and our guests feel welcomed. We provide comprehensive training to help you succeed.
Why Apply?
- Competitive pay with shift differentials.
- No prior experience needed – we train you.
- Flexible scheduling to fit your lifestyle.
- Employee discounts and career advancement opportunities.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors entering the building, creating a positive first impression.
- Reception Duties: Manage the front desk operations, including answering multi-line phones, directing calls, and managing incoming and outgoing mail.
- Guest Assistance: Assist guests with check-in and check-out procedures, answering inquiries regarding local attractions, services, and directions.
- Shift Management: Monitor building security, manage access cards, and perform regular security sweeps during overnight shifts.
- Administrative Tasks: Maintain accurate guest logs, update reservation systems, and process invoices or payments as needed.
- Problem Solving: Handle guest complaints or issues with a calm and solution-oriented attitude, escalating complex matters to management when necessary.
Qualifications
- No Experience Required: High school diploma or GED is preferred; we value attitude and work ethic over previous experience.
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Reliability: Must be punctual, dependable, and able to work various shifts, including weekends and holidays.
- Computer Proficiency: Basic computer skills and familiarity with MS Office or property management software (training provided).
- Physical Stamina: Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Attention to Detail: Ability to manage multiple tasks simultaneously while maintaining accuracy.