Job Description
Are you a natural conversationalist looking for a dynamic role in the heart of Texas? Apex Hospitality Group is seeking enthusiastic Front Desk Agents to join our award-winning team in Austin. Whether you are starting your career or looking for a fresh start, we provide comprehensive training and a supportive environment.
We value personality, reliability, and a commitment to guest satisfaction. If you have a positive attitude and are ready to work in a fast-paced shift environment, we want to meet you.
Responsibilities
- Guest Reception: Welcome guests with a warm smile, manage check-ins and check-outs efficiently using our Property Management System.
- Communication: Answer incoming calls, route messages, and respond to emails in a professional and timely manner.
- Shift Coordination: Adhere to shift schedules, including evenings, weekends, and holidays, ensuring seamless coverage.
- Lobby Management: Maintain a clean, organized, and welcoming lobby area at all times.
- Problem Solving: Address guest inquiries, requests, and minor complaints with empathy and effective solutions.
- Administrative Support: Assist with light data entry, filing, and maintaining accurate guest records.
Qualifications
- No Experience Required: We welcome entry-level candidates with a strong desire to learn and grow in hospitality.
- Communication Skills: Excellent verbal and written English skills are essential for interacting with diverse guests.
- Computer Literacy: Basic proficiency with computers and software is preferred.
- Reliability: Ability to work flexible shifts and maintain a consistent attendance record.
- Professional Appearance: Must present a neat, professional appearance at all times.
- Valid ID: Must be authorized to work in the United States.