Job Description
Are you searching for a dynamic career opportunity in hospitality without the need for prior experience? San Diego Premier Hospitality Group is seeking enthusiastic and reliable individuals to join our team as Front Desk Agents. We pride ourselves on providing exceptional guest experiences and offer comprehensive on-the-job training to help you succeed.
In this role, you will be the face of our brand, ensuring every guest feels welcomed and valued. Whether you are looking for full-time stability or flexible part-time shifts, we have opportunities that fit your lifestyle. Join us in the beautiful city of San Diego and take the first step toward a rewarding career in the service industry.
Why Join Us?
- No Experience Required: We provide full training and mentorship.
- Shift Work: Flexible schedules including day, evening, and weekend shifts.
- Growth Opportunities: Clear pathways for advancement within the hospitality industry.
- Competitive Pay: Starting at $16.00/hr with performance-based bonuses.
Responsibilities
- Guest Relations: Greet all guests warmly and professionally upon arrival, ensuring a positive first impression.
- Check-In/Out: Process check-ins, check-outs, and room reservations efficiently using the Property Management System (PMS).
- Communication: Answer incoming phone calls, respond to emails, and provide information about local attractions and services.
- Front Desk Operations: Maintain the cleanliness and organization of the front desk area, including the lobby and waiting areas.
- Financial Accuracy: Handle cash transactions, credit card processing, and nightly settlement reports with high accuracy.
- Problem Solving: Assist guests with any special requests, complaints, or emergencies in a calm and professional manner.
Qualifications
- Education: High school diploma or GED equivalent is preferred.
- Experience: No prior experience required. We value attitude and work ethic over history.
- Communication: Excellent verbal and written communication skills.
- Availability: Ability to work flexible shifts, including nights, weekends, and holidays.
- Technical Skills: Basic computer proficiency and willingness to learn new software.
- Professionalism: A friendly, approachable demeanor with a strong customer service focus.