Job Description
Welcome to The Grandview Hotel & Resort, where we pride ourselves on delivering world-class hospitality experiences in the heart of Tucson.
We are currently seeking a dynamic and friendly Front Desk Agent to join our dedicated team. This is an outstanding opportunity for individuals looking to launch their career in the hospitality industry with no prior experience required. We provide comprehensive on-the-job training to help you succeed.
In this role, you will serve as the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. If you are a self-starter with excellent communication skills and a desire to work flexible shifts, we want to meet you.
Responsibilities
- Greet and warmly welcome guests upon arrival and departure with a smile.
- Handle guest check-ins, check-outs, and room reservations efficiently using hotel software.
- Answer incoming phone calls, emails, and inquiries in a professional and timely manner.
- Manage cash transactions, process credit card payments, and balance daily reports.
- Assist guests with local directions, recommendations, and special requests.
- Maintain a clean, organized, and welcoming front desk and lobby area at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- High school diploma or GED equivalent is preferred.
- Excellent interpersonal and verbal communication skills.
- Strong customer service orientation with a focus on hospitality.
- Ability to work various shifts, including weekends, nights, and holidays.
- Basic computer literacy and typing proficiency.
- Professional appearance, grooming standards, and a positive attitude.
- Ability to stand for extended periods and lift moderate luggage.