Job Description
Are you a people person looking to kickstart your career in the hospitality industry? Join our vibrant team at Suncoast Hospitality Group in Tampa, FL. We are currently seeking a dedicated Front Desk Agent who is eager to learn and grow. Whether you are entering the workforce for the first time or looking for a fresh start, we offer comprehensive training and a supportive environment. If you possess a friendly demeanor and a strong work ethic, we want to meet you.
As the face of our property, you will play a crucial role in creating a welcoming atmosphere for our guests. We pride ourselves on providing top-tier service and are looking for individuals who are ready to go above and beyond.
Responsibilities
- Guest Relations: Greet all guests warmly and professionally upon arrival and departure, ensuring a positive first impression.
- Check-In/Out: Assist guests with the check-in and check-out processes efficiently, handling room keys, credit cards, and registration forms.
- Communication: Answer incoming calls, respond to emails, and direct inquiries to the appropriate department or individual.
- Lobby Management: Maintain a tidy, organized, and inviting lobby area, ensuring common spaces are presentable at all times.
- Administrative Support: Process payments, manage mail and packages, and update guest profiles in our Property Management System (PMS).
- Problem Resolution: Handle guest complaints or requests with patience and efficiency, escalating complex issues to the manager when necessary.
- Security: Monitor surveillance cameras and security access points to ensure the safety of guests and staff.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience required. We provide on-the-job training for enthusiastic candidates.
- Skills: Strong verbal communication skills with a friendly and approachable telephone manner.
- Computer Literacy: Basic proficiency with computers and familiarity with Microsoft Office Suite is preferred.
- Professionalism: Must maintain a professional appearance and adhere to the company dress code.
- Availability: Must be able to work flexible shifts, including weekends, nights, and holidays.
- Reliability: Must be punctual and dependable with a valid driver's license.