Job Description
Join our dynamic hospitality team at Grand City Hotels, where exceptional service meets southern charm! We're seeking enthusiastic Part-Time Front Desk Agents to deliver memorable guest experiences during flexible day, evening, and overnight shifts. Located in the heart of Raleigh, our hotel offers a vibrant work environment with opportunities for growth and competitive benefits. If you thrive in fast-paced settings, love interacting with diverse travelers, and want to be part of a supportive team, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, billing inquiries, and payment processing
- Address guest concerns promptly with personalized solutions
- Coordinate housekeeping and maintenance requests
- Uphold brand standards for cleanliness and safety protocols
- Collaborate with team members during shift transitions
- Assist with local area recommendations and concierge services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Availability for flexible shifts including weekends/nights
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling accuracy
- Positive attitude with strong problem-solving abilities