Job Description
Join our award-winning team at Grand Plaza Hotel & Resort as a Front Desk Agent and kickstart your hospitality career! We're seeking friendly, energetic individuals with no prior experience to provide exceptional guest experiences during our busy weekend shifts. If you're passionate about customer service and ready to learn, we'll provide comprehensive training to help you succeed. Enjoy a supportive work environment with opportunities for growth and advancement within our company.
Responsibilities
- Check guests in/out efficiently using our property management system
- Answer phone calls and respond to guest inquiries with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Maintain accurate records of guest information and room assignments
- Upsell hotel amenities and services to enhance guest experience
- Assist with luggage and provide local area recommendations
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- No prior experience required – we train everyone!
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible schedule availability for weekends (Fri-Sun)
- Positive attitude and problem-solving mindset
- Valid Texas driver's license (preferred but not required)