Job Description
Welcome to Grand Horizon Hospitality, where we believe every guest leaves with a smile. We are currently seeking a friendly and organized Front Desk Agent to join our team in Wichita, Georgia. If you are a people-person looking for a professional environment but lack prior experience, this is the perfect opportunity for you. We provide on-the-job training to help you grow into a key role within our organization.
As the face of our establishment, you will ensure our guests feel welcomed, valued, and comfortable from the moment they arrive. Join us in creating memorable experiences and take the first step in your hospitality career today.
Responsibilities
- Guest Relations: Greet all visitors and guests warmly, ensuring a welcoming atmosphere from the moment they enter the lobby.
- Reception Duties: Manage incoming calls, route messages, and handle correspondence with precision and courtesy.
- Check-In/Check-Out: Assist guests with the registration process, including verifying information and processing payments efficiently.
- Information Desk: Provide accurate information regarding local attractions, amenities, and hotel policies to ensure guest satisfaction.
- Front Desk Administration: Maintain the reception area, organize files, and handle basic data entry and clerical tasks.
- Security and Safety: Monitor the lobby area to ensure the safety and security of all guests and staff members.
Qualifications
- Attitude: A positive, energetic, and professional demeanor with a strong desire to learn and succeed.
- Communication: Excellent verbal and written communication skills with the ability to interact effectively with people of all backgrounds.
- Technology: Basic computer literacy and ability to learn new property management software quickly.
- Flexibility: Willingness to work flexible hours, including weekends, holidays, and evenings as required.
- Education: High school diploma or equivalent required; no prior experience necessary.
- Reliability: Punctual and dependable with a clean background check.