Job Description
Join Our Elite Team at The Metropolitan Suites!
We are currently seeking a dynamic and welcoming Front Desk Agent to represent our brand. Even if you are new to the hospitality industry, we want to hear from you! We offer on-the-job training and a supportive environment for career growth.
Why You Will Love This Role:
- No Experience Necessary: We value attitude and aptitude over previous history.
- Competitive Pay: Earn between $15.00 - $18.00 per hour.
- Growth Opportunities: A clear pathway to management roles within the hotel.
As the first point of contact for our guests, you will set the tone for their entire stay. If you are a people person with a knack for organization, apply today!
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a memorable first and last impression.
- Check-in/Check-out: Efficiently process reservations, registrations, and payments using our Property Management System (PMS).
- Communication: Answer multi-line phone systems, respond to emails promptly, and relay messages accurately.
- Concierge Services: Provide local recommendations and assist guests with transportation or restaurant reservations.
- Front Office Operations: Maintain the lobby area's cleanliness and organization at all times.
- Problem Solving: Handle guest inquiries and resolve minor issues with patience and professionalism.
Qualifications
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, outgoing, and professional demeanor is essential.
- Availability: Must be flexible to work weekends, holidays, and varying shifts.
- Computer Skills: Basic proficiency with computers and data entry is preferred.
- Reliability: Punctuality and a strong work ethic are required.
- Age: Must be at least 18 years old.