Job Description
Are you looking to start a rewarding career in the hospitality industry? We are currently hiring a friendly and professional Front Desk Agent in Wichita, Kansas. The best part? No prior experience is required! We provide comprehensive on-the-job training to help you succeed. If you have a positive attitude, a professional appearance, and a passion for customer service, we want you on our team.
Join a dynamic team where you can grow professionally while enjoying competitive pay, flexible scheduling, and a supportive work environment.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Check-In/Check-Out: Efficiently manage guest registration, room assignments, and billing processes using property management software.
- Communication: Answer incoming phone calls promptly, take accurate messages, and direct inquiries to the appropriate departments.
- Lobby Management: Maintain the cleanliness and organization of the front desk area and the hotel lobby at all times.
- Guest Assistance: Assist guests with local recommendations, restaurant reservations, and any special requests.
- Security: Monitor access control and ensure the safety and security of guests and property.
Qualifications
- Education: High school diploma or GED equivalent.
- Experience: No previous hospitality experience is necessary. We value attitude and work ethic over experience.
- Skills: Strong computer literacy and basic typing skills; familiarity with hotel software is a plus but not required.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Physical Requirements: Ability to stand, walk, and sit for extended periods; ability to lift light objects (up to 25 lbs).
- Availability: Flexibility to work evenings, weekends, and holidays as needed.