Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown Seattle. We're seeking passionate professionals to create memorable guest experiences through exceptional service. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Washington's vibrant tourism industry. If you thrive in fast-paced environments and take pride in delivering 5-star service, apply today to become part of our dynamic team.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Valid Washington State driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of Seattle attractions and transportation
- Professional appearance and positive demeanor