Job Description
Welcome to The Oakland Grand Hotel, where luxury meets the vibrant energy of the East Bay. We are currently seeking a charismatic and professional Front Desk Agent to join our dedicated team. As the face of our brand, you will set the tone for every guest's stay, ensuring they feel welcomed, valued, and relaxed from the moment they arrive.
In this pivotal role, you will manage the front operations of our premier property, handling high-touch guest interactions with grace and efficiency. If you are a hospitality professional looking for an opportunity to grow within a dynamic, upscale environment, we invite you to apply.
Why Join Us?
- Competitive hourly wage and comprehensive benefits package.
- Opportunities for career advancement within a renowned hotel group.
- Employee discounts on dining and lodging.
- A supportive and inclusive work culture.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests and check them in efficiently using our Property Management System (PMS).
- Guest Relations: Handle inquiries, resolve complaints, and ensure every guest has a memorable stay by anticipating their needs.
- Reservations Management: Assist with room bookings, modifications, and cancellations while maximizing room revenue.
- Front Desk Operations: Manage cash handling, process payments, and balance daily shift reports accurately.
- Communication: Relay messages and coordinate with housekeeping, maintenance, and other departments to ensure seamless service.
- Brand Standards: Maintain a pristine reception area and adhere to all hotel policies and procedures.
Qualifications
- Experience: Previous experience in a hotel front desk or guest services role is preferred; a high school diploma or equivalent is required.
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Customer Focus: A genuine passion for delivering exceptional guest experiences and service recovery.
- Technical Proficiency: Comfortable learning new software systems (e.g., Opera, StayNTouch, or similar PMS).
- Availability: Flexibility to work varying shifts, including weekends, evenings, and holidays.
- Appearance: Professional appearance and grooming standards are mandatory.