Job Description
Are you a dedicated hospitality professional looking for a rewarding career in the heart of the Mid-Atlantic? We are currently seeking a detail-oriented Shift Manager to join our prestigious hotel operations in Baltimore, MD. This is a fantastic opportunity for individuals seeking full-time employment with competitive benefits and a dynamic work environment. While our primary location is in Baltimore, we serve clients and travelers from across the region, including Northern Virginia.
Why Join Us?
- Competitive full-time salary with comprehensive benefits package.
- Opportunity to work in a high-traffic, upscale hospitality setting.
- Employee discounts on stays and dining.
- Career advancement opportunities within the hotel and resort network.
We are looking for a leader who thrives in a fast-paced environment and is committed to delivering exceptional guest experiences.
Responsibilities
- Oversee front desk operations during assigned shifts to ensure seamless guest experiences.
- Manage a team of front desk agents, concierge staff, and housekeeping liaisons.
- Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Ensure compliance with all safety, security, and health regulations.
- Monitor inventory levels for room supplies and manage cash handling and banking procedures.
Qualifications
- High school diploma or GED required; Associate’s degree in Hospitality or Business preferred.
- Minimum of 2-3 years of experience in hotel operations or customer service.
- Strong leadership and conflict resolution skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in property management systems (PMS) such as Opera or FrontDesk.