Job Description
Welcome to Grand Oak Inn & Suites, where we pride ourselves on providing exceptional hospitality experiences. We are currently seeking a dedicated and personable Front Desk Agent to join our dynamic team in Oakland, Georgia. If you have a passion for service and thrive in a welcoming environment, we want to meet you.
As the first point of contact for our guests, you will play a vital role in ensuring our visitors feel comfortable and valued from the moment they arrive. We offer a competitive salary, flexible scheduling, and a supportive team culture.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival and departure, ensuring a positive first and last impression.
- Guest Services: Manage the check-in and check-out processes efficiently, verifying registration details and processing payments accurately.
- Communication: Answer incoming phone calls and emails with a friendly tone, responding to inquiries and resolving issues promptly.
- Reservation Management: Assist with room reservations, update guest profiles in our Property Management System (PMS), and coordinate with housekeeping for room readiness.
- Lobby Maintenance: Maintain a clean, organized, and inviting lobby area, ensuring it reflects the high standards of our hotel.
- Local Assistance: Provide guests with information about local attractions, dining options, and directions to enhance their stay experience.
- Problem Resolution: Address guest concerns or complaints in a calm and efficient manner, escalating complex issues to the manager when necessary.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred but not required.
- Education: High school diploma or equivalent is required.
- Skills: Proficiency in basic computer operations and familiarity with Property Management Systems (PMS) is a plus.
- Communication: Excellent verbal communication skills with a friendly and professional demeanor.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
- Attention to Detail: Strong organizational skills and the ability to multitask in a fast-paced environment.
- Physical Requirements: Ability to stand for extended periods and lift light luggage as needed.