Job Description
Welcome to the Oakland Grand Hotel, where hospitality meets tradition. We are currently seeking a dedicated and professional Front Desk Agent to join our full-time team. If you possess a warm demeanor, a passion for service, and a keen eye for detail, we want you to help us create unforgettable guest experiences.
As the face of our hotel, you will be the first point of contact for our valued guests, setting the tone for their entire stay. We offer a competitive benefits package and a supportive work environment.
Responsibilities
- Check guests in and out efficiently, verifying identification and collecting necessary payment information.
- Answer incoming calls and emails promptly, addressing inquiries or booking reservations with a professional tone.
- Handle guest complaints or requests with patience and empathy, escalating complex issues to the management team when necessary.
- Maintain a clean and welcoming reception area, ensuring the lobby and front desk are organized at all times.
- Process credit card payments and manage daily cash balances accurately.
- Assist with luggage handling and provide directions or recommendations for local attractions.
- Update guest profiles in the Property Management System (PMS) with the latest information.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch).
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to multitask in a fast-paced environment.
- Ability to work flexible hours, including weekends and holidays.